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Columbus Department of Neighborhoods

Mar 22, 2017 · 46 min

As we embark on our semi-regular neighborhoods series, we went to the person tasked with creating a one-stop-shop for neighborhoods to access city-government services. In this week’s episode, Director Carla Williams-Scott discusses the various functions of the Department of Neighborhoods, the impetus for it, and what opportunities she sees in the diversity of our city’s neighborhoods and the disparity between them.

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Ladies and gentlemen, welcome to the Confluence Cast presented by Columbus Underground. We are a weekly Columbus-centric podcast focusing on the civics, lifestyle, entertainment, and people of our city. I'm your host, Tim Fulton. This week, I sat down with the director of the Department of Neighborhoods for the city of Columbus, Carla Williams Scott. Now almost a year into her position at the new department, Ms. Williams Scott and I discuss the various functions of the department, the impetus for it, and what opportunities she sees in the diversity of our city's neighborhoods and the disparity between them. You can get more information on what we discussed today in the show notes for this episode at theconfluencecast.com. Also, the Confluence Cast is now on Patreon. Find out how to support this podcast on our website, again, theconfluencecast.com, or at patreon.com/confluence. The Confluence Cast is sponsored by Kepri, a full-service mobile and web development company specializing in design and programming services. Defined through skill and innovation, Kepri works with their clients to create user-centric, technology-based products that innovate. Kepri provides complete technology solutions with a solid strategy to meet your goals and grow your brand. See examples of their work and explore what Kepri can do for your big ideas at kepri.com. Enjoy the interview. Sitting down here with the director of Department of Neighborhoods in the city of Columbus, Carla Williams Scott. Ms. Williams Scott, how are you? I'm great. And how are you today? I'm doing well. Good.

Thank you for asking. First of all, give us the elevator pitch. What is the dep- the newly formed Department of Neighborhoods? Department of Neighborhoods is the best department in the city of Columbus. Mm. We are a new department. We've been effective since July of 2016, and, um, it's a combination of areas that were formerly housed in other departments and then one standalone department. So the Department of Neighborhoods comprises the commu- the former Community Relations Commission, which was a standalone department that did diversity training focused on discrimination complaints and other kinds of initiatives around, uh, working with our New Americans program. Um, so that, that's one.

And I'm... And we will dial down into each of these later as well because I think the Community Relations Commission specifically, they actually are pretty empowered to make recommendations to council in terms of how the city should be representing itself in actual diversity cases, right? To some degree. Okay. To some degree. We make recommendation, not necessarily to council-

Okay ... but to the work with the city attorney's office. Got it. And then they determine from there kinda where, where those cases go.

Gotcha. Up next in the department. And then we have the, um, 311 customer service call center, which is now housed in the Department of Neighborhoods. It was formerly housed in public service. And then we have the neighborhood program, which it, it comprises the neighborhood liaisons and the Neighborhood Pride Program. So all of those efforts make up the Department of Neighborhoods. Great. And you guys have some oversight over the actual neighborhood commissions as well. Is that correct? Yes, we do. So each of our area, um, our neighborhood liaisons, uh, we're divided up into quadrants of the city.

Okay. And so each of those neighborhood, um, liaisons are responsible for being, I guess for lack of a better term, the staff liaison- Okay ... to the area commissions. They're housed in our Neighborhood Pride Centers. Uh, we have a Near East Pride Center, a Far East Pride Center, a West Pride Center, South Pride Center, and a North Pride Center. And so we take the, the city map-

Mm-hmm ... and divide it into quadrants, and then the area commissions, um, are kinda tucked with each of one of those neighborhood liaisons. Gotcha. Talk about the goal for the department in general, why it was formed. What was the impetus for it? The impetus, I think as you've heard our mayor has said, his top three priorities of his administration are neighborhoods, neighborhoods, and neighborhoods.

Mm-hmm. Hence, the Department of Neighborhoods. And what we're looking at is some of our neighborhoods have not enjoyed the prosperity, um, in the city as some of, some of our other neighborhoods. And so we want to take this opportunity to kinda, number one, service that liaison between city government and our residents, and then two, to be able to really focus on some of those neighborhoods that again, as like we said, have not enjoyed, um, some of the prosperity as some of our other neighborhoods have. I don't quite know how to answer this question, but I'm gonna ask it. What do you think caused that disparity in what those neighborhoods are experiencing? You know, I think, I think, Tim, I think it's a lot of things. I think part of it might have been just the actual boundaries of what actually created neighborhoods. Um, there's the economic development component to when you create a neighborhood, are there actually jobs in the vicinity to help the neighborhood thrive and prosper?

Mm-hmm. And not being, I'm not a Columbus native, but, um, I've talked to many folks who are Columbus natives, and in particular, f- one of the things people have said is the, um, the expansion of the, of the freeway. Mm-hmm. That I-70 Came right through the Near East Neighborhood and really kinda divided the neighborhood. So I think those kinds of things over time have kinda led to kinda that, I don't wanna say breakdown-

Mm-hmm ... but what we've seen where some neighborhoods have not really enjoyed in that prosperity. Because if you do, if you have that cutoff, then there's no economic development, there's no major employer, and all of those things you need to have a neighborhood to be able to thrive and prosper. Well, and not to put words in your mouth, but I think it's not necessarily that you're ignoring it, but you're not focusing on what the impact of those things have been. I've certainly, having lived for a short period of time in the Milo Grogan neighborhood, that's certainly, you know, that's I-71 did that there. Exactly. Exactly. So I think those are the kinds of things, um, that we've seen. And so again, along with prosperity comes new opportunities. I don't like to say challenges. I say new opportunities.

Well, and certainly one of the things I have written down is what are the challenges and the opportunities that you see for the department? Talk about your background a little bit and how you got here. I have so, um... I was with the city for 12 years- Mm-hmm ... um, under the former administration, and I started out, I came to the city, um, as the deputy director in the Community Relations Commission. So I worked very closely with the Community Relations Commission, with our, um, doing the diversity training, working with our discrimination complaints, and all of the kinds of programs that were then housed under the Community Relations Commission. Um, from that time, um, I spent four years in community relations.

Mm-hmm. Then I spent two years in the mayor's office under former Mayor Coleman- Mm-hmm ... um, as a, a community affairs outreach.

Okay. And so had the opportunity to really see the city from kinda, I call it, the bird's-eye view. It's, it's different being in a department than being in the mayor's office. Then you're working with all of the departments. You're seeing it all, right. So I had that opportunity, then, um, left the mayor's office and went to the Department of Development. In Development, I was actually, um, an assistant director there and was responsible for legislation, contracts, and neighborhood services.

Hmm. So- Sounds, sounds like you kinda lined everything up for this, this role. I didn't do it, but it kinda happened that way.

Mm-hmm. And, and I say to, um, my, my current boss, um, Mayor Ginther, that this is my dream job. Excellent. Everything that I've done up until this point has actually, like you said, kinda led me here. Um, I didn't plan it that way, but that's so, that's kinda how it happened. So all of the areas that are now in the Department of Neighborhoods-

Mm-hmm ... I have currently either worked in and/or supervised, um, in, with the exception of the 311 customer service call center. So- Well, and that wasn't around, 'cause you spent some time at the county after the city, right? I did. I spent some time at the county. 311's been around, but it was just kinda getting started-

Okay ... when I was here before. And so it started out, um, I don't know if you remember the former, it was the Mayor's Action Center, and there was, like, kind of a, a hotline for people, you know, residents to call if they had issues or concerns. Mm-hmm. And so the 311 customer service call center is an outgrowth of the former-

Right ... Mayor's Action Center. And so it started out really kind of focusing on trash pickup, potholes, my streetlights are out. Right. Those kinds of things, which then made sense for it to be housed in public service-

Mm-hmm ... which then is the, um, the department that, you know, does refuse pickup, street repair, and those kinds of things. But over time, as people, um, find out about 311, it has grown, and so we get all kinds of calls in, not just related to city services, but other city issues and concerns. Well, let's delve into that a little bit. What are the other things that people can do with 311? Um, just for example, I mean, um, fairly recently, um, in the last, um, 10 days or so-

Okay ... we've gotten a lot of calls, um, in relation to the president's executive orders and then the city's, um, executive order that, uh, Mayor Ginther signed. Mm-hmm. And so, you know, people call in and/or email, a lot of it. So with 311, you can either call and talk to an operator or you can, um, go online-

Mm-hmm ... and send your comments in. And so we've received a lot of comments around the executive order, what is the city's stance on, um, supporting or working with immigrants and, um, and refugees, and so those kinds of things. Those are some of the things that can come through 311. Give you an example. Last summer, right after I started, I'd been in my job for maybe about a month. Okay. And there was, I don't know if you remember, there was a huge warehouse fire out on the west, west side of Columbus.

Yes. And housed in that warehouse were a lot of, um, hams that were to go to different- Yes ... I guess, stores or whatnot. Well, when the warehouse caught on fire, they lost their refrigeration, which then, and it-

It smelled a little bit over there. It, it smelled quite a bit. And so it, it all happened right down the time when we had several 90-degree days. Mm-hmm. And so, you know, we were getting emails at 311 like, "Oh, my gosh, what's that, what's that odor on the west side?"

Right. And so those kinds of things come in, and then we, that gives us an opportunity to prepare communication to, um, outreach to residents so that we can respond to them. Well, and so for something like that, though, you guys can't really solve the smell. Right. You can certainly direct refuse services to act quicker, put more resources, but that's much more a, "Hey, guys, yes, we're, you know, we're aware that there's a terrible smell- Right

... and we are doing our best to solve it." Right. We couldn't solve the smell, but what we can do is provide updates- Mm-hmm ... to residents. And so there were a lot of things involved in that cleanup. There were some code enforcement issues.

Mm-hmm. There were, you know, getting things to the landfill and being able, the company being able to get things to the landfill. Mm-hmm. So our city workers were able to kinda serve as that bridge to kinda help speed the process up, and then we were able to give updates when residents did call in, and we can say, "We understand. We are aware of what's going on."

Mm-hmm. "Here's how we're working with the company to get that cleaned up." And certainly not a, "Please stop calling," but you, you- Oh, never. No, never

... but you do wanna make sure that, you know, if you're hearing a concern over and over, you wanna make sure you address it at least from a communication standpoint. Exactly. Now, I wanna go back a little bit to something you said about, you know, people are calling into 311 in regards to Mayor Ginther's executive order in regards to Donald Trump's, uh, refugee and, uh, please do not email me, Muslim ban. So the website says that you guys are the gateway to government services. Mm-hmm.

Do you view 311 and other methods that people are able to get ahold of the city, is it also the gateway to government? Because that to me seems like something that somebody would call city hall, somebody would call a council member, call the mayor's office. But do you think that people see 311 as their gateway to those elected officials, and should they? Um, I think, um, they should on... So first of all, in city government you have two sides- Okay ... administration and council.

Mm-hmm. And so while 311 services all of the city, it's housed in a department on the administration side. Mm-hmm. And so if people want to... So we do get calls, um, some of the emails that come in to 311 will say, "Dear Mayor Ginther,"

Mm-hmm ... and it's their way to reach to the mayor. Okay. If you've, if you think about it, the mayor's office has one receptionist and a scheduler and a couple of other people-

Mm-hmm ... that are taking phone calls. Right. The 311 call center has 20 some odd people that are taking phone calls and responding to the emails. And so we do view that as the gateway into government, and calling... I mean, certainly if someone sends something in to 311, we forward it to the mayor's office through the communication chain and try to respond appropriately. Um, and people actually do call their council members.

Right. So they would call the council office. Very seldom, I don't think, have I seen 311 calls that come in that are responding to, that want to talk to a council member. If they do, certainly we- Dear Shannon Hardin. I know, right. Then we would forward it to Council Member Hardin's office. Um, but mainly it's around questions or concerns regarding the mayor, the administration-

Gotcha ... and those kinds of things. Gotcha. Great. Mm-hmm.

Talk about the purpose of the Community Relations Commission. So the Community Relations Commission was established to bring civic leaders, business leaders, citizens, and elected officials together to focus around issues of ethnic, racial, and cultural diversity. Okay. The Community Relation Commission was also able to handle discrimination complaints that would come into the office or that came into the city, and it was mainly around, um, for residents. So if you felt you had been discriminated against either by your employer, by a business, um, then you could come in and file a complaint with us. If then moving forward, then it would go to the full commission for review.

Okay. Then it could also go to w- we'd work with the Ohio Civil Rights Commission. So there's Community Relations Commission and Ohio Civil Rights Commission. And that sort of depends on the level and the extreme of, of the case. Exactly.

Okay. Exactly. And, you know, and whether, you know, sometimes a c- discrimination complaints would come in, and certainly not to minimize them, but sometimes once we delve through and talk to both parties- Mm-hmm ... it's more of a personality-

Right ... you know, um, issue- Okay ... or a personal issue, not so much a discrimination complaint.

Okay. Because you could certainly take any- Well, and then- ... any disagreement and turn it around

So let's, like any private business that, you know, opens its door to the public also reserves the right to refuse service to anyone. You can't do it based on racial, gender, age grounds, but sometimes, you know, there are neighborhood squabbles. Exactly. Sometimes there are squabbles, and with the Community Relations Commission, we, those, we focused on discrimination complaints for those protected classes. Okay. Talk about Neighborhood Pride and Neighborhood Liaison and, and what the function of that unit is. So Neighborhood Pride and the Neighborhood Liaison program is really a team of advocates that work out in the community.

Okay. So we'll start with the liaisons. Like I said, mentioned, we have the Neighborhood Pride Centers. Those are actually physically located Throughout communities within the city. Mm-hmm. And so we want people to be able to have access to city government without having to come downtown.

Okay. And so thus the reason for the Neighborhood Pride Centers. So what are the resources specifically available there? So within each Neighborhood Pride Center, you have the neighborhood liaison. There are, um, oftentimes, and this is during the course of a day.

Okay. And so their community, um, liaison police officers will work out of the Neighborhood Pride Center. Okay. Um, code enforcement for that particular area or region works out of the Neighborhood Pride Center.

Okay. And then the health department may have a social worker or a health worker that works in and out of the Pride Center as needed. Okay. And so that group of city services is right there. You know, if people have concerns or issues, they can go to the Pride Center and then be directed to where they need to go instead of saying, "Oh my gosh, do I need to come downtown? Do I need to go to this department or that department?" We try to help them in one spot and then get them... So say if you came to the Pride Center and you wanna, you have questions about, I don't know, vaccinations-

Okay ... from the health department, you could work with the social workers and the folks from the health department to kinda let you know what the schedules are, when you need to go, what the da- hours of operation are, that sort of thing. And sometimes direct services are available in those Pride Centers. Exactly, sometimes if they, if, if warranted. So in some Pride Centers, like early on, we might do something like flu shots or, you know, we might offer information. And I'm thinking back when there were a couple of outbreaks, you know-

Mm-hmm ... when people were concerned about, you know, we would always have information there, information sessions, and you could do it within the, in the Pride Centers. Okay. And is it broken down on the map of like this Pride Center services this area, or is it basically they're located f- like a rec center, they're located for convenience, and you can sort of make a choice about where you would go? They're located, you can go to any Pride Center.

Okay. But there are, um, in terms of the breakouts, that's how they service the area commissions. So if you have specific concerns or issues around where you live- Mm-hmm ... in a particular area, it's probably best to, you know, talk with the folks in that Pride Center who then can put you in touch with the appropriate area commission. So if I lived east, I wouldn't go to the west Pride. I could go to the west Pride Center.

Right. But the west Pride Center doesn't work with the east area, east side area commissions and so forth. Talk to me about area commissions. Mm-hmm.

They are laid out in city code as having a specific purpose. What, what does an area commission do? Area commissions are kinda like a, first of all, they're, we see them as kind of an arm of government. Mm-hmm. But they are not government.

Okay. They're not a city office. They're not, you know, governed by city rules and guidelines. These are all volunteers. Okay. They're elected. They have their own bylaws and charters. It's almost like being its own little agency without being a nonprofit or, or whatnot.

Okay. They do get some funding from the city. So, um, each year we fund area commissions. I think it's approximately about $2,500. And that's for things to help with like postage and getting information out. Um, some use it for website design and maintenance. Mm-hmm. Um, those kinds of things. The area commissions really are the ears and eyes and boots on the ground in their community and kinda that liaison, that contact to City Hall. I think one of the most powerful things that the area commissions can do, and most of them do very well-

Mm-hmm ... is, um, have a zoning committee. Okay. And what zoning does is help to determine how, what your community looks like.

Okay. Determine what your co- you know, how your community is zoned. Um, when bus- when new businesses wanna come to the community, if there's a z- if they require a zoning variance, they have to go before the area commission. Okay. And that's new businesses, new developers that may be putting in residential. Everything.

I remember just passively a planner bringing up, they were looking at plans for Wyland Park, and developers would bring in these apartment buildings with entrances on both sides, and I think it was the area commission who said to them, "We have porches here. That's important to us." And that's, you know, they recognized very specifically what defined their neighborhood. Exactly. And that's, that's one of the m- the key roles of the area commission is to help developers, to help business owners that, you know, that wanna come in to define what that neighborhood is. I mean, we want to spur development and economic development and growth, but we also want to make sure that, especially in s- in some cases, these individuals are not from the, from the area. Mm-hmm. And so we want them to understand, you're coming into a neighborhood even though you're, you know, what you're doing, you're bringing in something great, new housing, new jobs, but we want you to hear from us what our community is like, what our neighborhood is like, and what we value as residents. And so that, that's a great example.

And so are the area commissions empowered to sort of stop things from happening? 'Cause they are, from my understanding, basically providing advice and consent to council, basically saying, "Yes, you should give this variance," or something like that, right? That's it exactly. Um, in terms of actually stopping, probably not. Okay. But their decisions can weigh heavy in on council. Council will ultimately vote yay or nay-

Okay ... excuse me, on those kinds of things. But their input can weigh heavy into what council, you know, how they, you know, which way they probably go because they want to make sure that they're being also responsive to the residents. And so- Well, and especially more now, right? Because there is an administration that is so focused on neighborhoods that they want to be sure that they're listening to those voices. Exactly. Exactly. And you know, I mean, and this is kind of a, a made-up example, but say if it's a, you know, a totally residential area, and there happens to be a huge plot of land.

Mm-hmm. And a developer says, "You know, hey, I'd real- I'd like to come in and put a gas station and car wash right there because I think these residents really could use a gas station and car wash." Mm-hmm. They'd have to get probably, probably a zoning variance-

Mm-hmm ... because if that plot of land isn't, isn't zoned for, um, for that particular type of business. Mm-hmm. Then they'd have to come to the neighborhood. And while the developer can say, "I think that's a great idea, and this is what you guys really need," neighborhood's like, "Yeah, not so much." You know?

"Why don't you look around the corner?" Right. "We don't really want a, a gas station and car wash here, but this is what we would like to see. So if you're in, you know, in the business of doing X, Y, and Z..." And so those kinds of things, um, I think, uh, provide area commissions the zoning piece- Mm-hmm ... is very, is key.

Now, why wouldn't a commission have a zoning committee? What, what are- They do. They have a zoning committee, so- All of them do ... most all of them do.

Oh, okay. And there's a zoning chair. Okay. And so they're usually, I mean, and again, like I said, they have their own bylaws and structure.

Mm-hmm. There's usually a chair, vice chair, and then they have various committees, zoning. There may be, I don't know, communications, you know, just all kinds of different committees. But, but the zoning is what really kinda... And that, and it might be tied into a development committee. Mm-hmm. So a development committee would actually work with developers that are coming p- to a particular area, because not all new development requires a zoning variance.

Right. But you still- Some of it's already a commercial area. Exactly. And in most cases, um, developers will still present before the area commission because they wanna make sure that they have community buy-in if they're coming in, just like e- the example you used in Weinland Park.

Mm-hmm. While the developer's coming in and they're putting up this new, new housing and kind of, you know, spurring growth in the, in the neighborhood, that's a great idea, but they don't wanna come in, and if the, all the houses in the neighborhood are made, are shaped like circles, they don't wanna come in and build rectang, you know- Right ... rectangle houses.

Right. Just, you know. Absolutely. Simple example, but

Yeah. No, it's fitting. And not all areas of the city are covered by area commissions, but you guys very prominently, up on the Department of Neighborhoods website link to here's how this gets started if you were interested in doing that. Exactly. And we have a couple. Um, we have a new area commission that's going through the process now. I believe they're far west. Okay. And so you're, you're right, Jim. Not all areas are c- are covered by an area commission, but then, so there's area commissions-

Mm-hmm ... then there are civic associations- Okay ... and block watches-

Okay ... that go down. So if y- some area may not be covered by a area commission, but they have a very active civic association. Okay. And a civic association is a much smaller area. Usually, if there's an area that is covered by an area commission, the civic association has representatives on the area commission.

Yes, and- So there's that complete tie-in. Yes. For those of, that have listened to the Confluence Cast, when we had our episode on the Hilltop, we were talking to representatives from the Westgate Homeowners Civic Association. Exactly.

Now, there are a couple of area commissions that are area commissions by name, but they also sort of are empowered differently. I'm s- thinking specifically about the Victorian Village Commission, the Downtown Commission, and then the Italian Village Commission. What's, what's the difference there? They are mainly focused around development issues. Okay. Specifically. Mainly-

Okay ... development issues. And so when development was spurring in those particular areas, they have their own commission that kind of focuses on development. The difference between an area commission and, um, and, say, like a, a, a Victorian Village Commission or an Italian Village Commission- Mm-hmm ... is they're, they don't do a whole lot of work with the block watches and civic associations. They're just-

They're not talking with their, you know, police liaison. They're not dealing with public safety. They're not dealing with- For the most part. Okay. For the most part, no. For the most part, they're focused on development.

Okay. Development and zoning, I guess. Gotcha. Talk to us about the Neighborhood Pride program. So Neighborhood Pride is part, was also housed in development with the, um, neighborhood liaison program.

Mm-hmm. And what Neighborhood Pride is, it's a, it is, to me, one of the best tools that we have to get out into the community. So we talk about the Department of Neighborhood kind of being that liaison between city government and the, and the neighborhoods. Mm-hmm. Neighborhood Pride is what I say was, is when, it's a program where we go out into the communities, um, and for one week, we, and I use the term we in a good way, bum rush the community with-

Okay ... city services. So we'll have friendly reminders of code enforcement. We'll have service in, fixing potholes, painting fire hydrants. We'll have, uh, forestry in, cutting back trees. Okay. Uh, we'll have refuse doing bulk pickup. So it's kinda like, um, community beautification on steroids.

But every, e- everything all at the same time. Right, all in one week. And so that's part of the program. And, um, it's, we're housed, we're out there for an entire week. There's a lot of interaction between the city and the residents. Uh, we have a bicycle safety program for kids. We'll have one night, um, where, uh, police and, um, fire may come in and talk about community safety. Okay. So there are all kinds of different things. And it's, uh, neighborhoods have to apply to be in the Neighborhood Pride program. It's really, it's community driven.

Mm-hmm. And so that's why it's an application process, because there's a lot of work on the residents to go out and communicate what's going on during Pride Week- Okay ... uh, to their, you know, re- to their neighbors.

Mm-hmm. We, during Neighborhood Pride, we select a location where we are housed there for the entire week. Usually, a lot of times, it, it'll be in maybe a church. Okay. That, a church in the community that will allow us to use their community hall or church basement, and we set up, and we are there for the entire week. It-

And so are you depending on residents to, like, come in and grab garbage bags and come in and h- they're not painting, uh- No, no, no. Okay. They're not doing that. City services are coming out.

Oh, okay. But during that week in where we're housed, say, for example, in the community hall of a church in that community- Mm-hmm Each department, each city department has a table there. So aside, you can go in, aside from, um, you know, having access to the Neighborhood Pride centers, this church could be like two doors down from you.

Okay. And you come in that entire week and there are city, there are city representatives there all week long. One of the other neat things is every day there is a neighborhood, there's a lunch- Okay ... for the community. And so our staff work to get that donated through, um, we call them pride partners-

Mm-hmm ... which are businesses in the community. So restaurants in the community, other churches in the community. Mm-hmm. Some people, sometimes it's a big community potluck and people are bring, bringing things in.

Mm-hmm. And then it culminates on that Friday. Well, let me start back, go, go back a little bit. Mm-hmm. So on Thursday evening, we call it community pr- community night.

Okay. And that's when the mayor comes out to that community. Residents come and they can ask all kinds of questions. Um, a lot of times, you know, people are us- taking that as an opportunity to get their voices heard. Mm-hmm. So sometimes there, there are complaints.

Right. But a lot of times there are, you know, there are questions, you know, like, "Well, you know, we, we've been trying to get sidewalks in, in our neighborhood. Are we on the list to get sidewalks?" So, and all of the department directors are there that night. To be able to address it as well. To be able to address it.

'Cause the mayor does... It would be amazing if we had a mayor who was able to say, "Yes, your block is getting-" Your block is scheduled for sidewalks on September 3rd, 2021. Right. I don't, I don't think he...

But- Although I think he's really smart and really good, I don't think he has that schedule in his head. I hope it's not that granular and a little bit bigger picture. Exactly.

Uh- Exactly ... but that's great that they're able to sort of say, you know, "Thank- first of all, thank you so much for all the work that's been done this week," but also say, "Okay, well, here are the, the new things that- Right

... that are gonna happen." And I'd be interested to see now that we're a year in to the new administration, sort of how that impacts things going forward and, like, what, you know, he's hearing there. Mm-hmm. And that's what we're gonna use to kind of revamp Neighborhood Pride, and we call it Neighborhood Pride 2.0. Okay. 'Cause the program's been around for a while, and so we wanna kind of put a new spin on it now that we actually have a department that is focused on neighborhoods.

Mm-hmm. What can we do new or different- Or additional ... with neighborh- or additional.

Right. Exactly. Exactly. And that's why it, um, there's an application process and, um, neighborhoods, the residents have to be committed, so it has to be sponsored either by an area commission, a block watch, or a civic association. Okay. Because there's a lot of community involvement in putting on the Neighborhood Pride.

And are they, in that application, are they addressing specific concerns of the neighborhood? Or is it just, "Hey, we want you to come out"? Mm-mm. They're ex- they're addressing specific concerns of why they think they would qualify as a good pride program. So one of the other services that w- that comes in during that week is our, um, housing department. Mm-hmm. They have folks that come in and work with, um, and a lot of times it's, um, older residents that may need their houses painted, may need things fixed up. How do they do that? How do, do, do they know where to go? And so we can provide them with that information that, you know, here's what the city can do to help. If not the city, these agencies or organizations can help, or you can get low or no interest loans to help fix up, you know, things at your home. And so, um-

Pointing them to resources. Exactly. Right. Exactly.

Talk about some of the other, in addition to Neighborhood Pride 2.0, some of the other initiatives that you're focused on right now. Um, so the Department of Neighborhoods also houses, um, the New Americans program. And so the New Americans program focuses on, um, making sure that we fully integrate our, um, new residents- Mm-hmm ... to communi- to the Columbus community. Uh, we like to say it's the Columbus way, that we're an inclusive community.

Mm-hmm. Um, and so we also want to make sure that we have, we're able to communicate to, um, new, new folks that are coming to the community. Again, same kinds of things. Here's where city services are. Here's how we can help you. A lot of folks that come to the community, especially in terms of our refugee and immigrant community, they are very entrepreneurial. Mm-hmm. And so, and that's why in a lot of neighborhoods where you see folks kind of settle in, in kind of pockets-

Mm-hmm ... you'll see a lot of, you know, businesses or stores will come up because they want, they're, they're, number one, they're entrepreneurial. Mm-hmm. They wanna be part of the fabric of the community that they're moving to, but they still want that taste of home.

Right. So if I'm, you know, from, I don't know, Mexico- Mm-hmm ... and I'm used to eating, getting certain kinds of fruits and certain kind of vegetables-

Mm-hmm ... I might not necessarily be able to find that in my local Kroger or Giant Eagle or Meijer- Right ... or whatever. But if I'm, you know, if there's a local grocer who's also from the same country that I'm from and understands the kinds of foods I like to eat, and this rest- this grocer comes up, um, you know, opens up in the community, then you kind of see then people move to that community-

Mm-hmm ... because they have access to things that kind of give them that little piece of home. But our New Americans program, we really strive to make sure that folks feel welcome and integrated into the community. So that same grocer that opens his business, we want him to, him or her, to join the area commission. Mm-hmm. To join the civic, to then, you know, branch out and say, "Yep, here's what I can, here's what I can contribute, and here's what I can learn from folks that are already here." So that's one of the things that our New Americans program does, I think, and does really well.

What are the ways that it does it? Is it simply outreach? There's outreach. We have, um, two individuals on staff. Um, so we have one person that's kind of focusing on policy- Okay ... around, um, New American programming funding that may come out.

Okay. And then we have another pro- person that's focused on programs. And so how can we assist people? How can we assist not just our new immigrants and refugees, but how can we assist the mainstream community to, you know, kind of bridge that gap? Right. Um, a lot of times there may be- Um, friction when someone new comes into a community

Well, and basically finding those opportunities for integration Exactly. Exactly. And so we do a lot of that. We do a lot of, um, inf- information and education. Um, one of the things that the group started before I got here, and we did just when I came on board last summer, was, uh, taking a tour, a neighborhood tour out on the Near East Side- Mm-hmm ... of some of our new, um, businesses, a lot from a lot of the, um, different African countries.

Mm-hmm. There are barber shops and grocery stores and, you know, uh, just all kinds of businesses out there. And so how do we go out and talk to these folks? And then we ha- had folks from the area commission, and we're trying to build that bridge so that we can make that connection because we want folks to be civically engaged. Mm-hmm. Um, and so th- that, that to me is one of the best things we can do in the community, is, you know, kinda take folks out and learn and learn-

Right ... from each other. Well, and in the end it's all about knowing your neighbors. Mm-hmm.

Right? Um, e- exactly. Um, also through the, that program we've also done some diversity training- Okay ... for other, other organizations. Um, some organizations that may now have a large population of folks from a particular country, and they wanna know, you know, "We want to provide diversity training for our staff that's here. You know, how do we make sure that we are welcoming?" And then for the same, this group that's coming there, we'll provide diversity training for them-

Mm-hmm ... so that, again, to build that bridge. What are the... It is a new department. It's not even a year at this point. Exactly.

What are the, the challenges and the opportunities that you see at this point? I would say I think one of the challenges is just taking all these, um, separate areas- Mm-hmm ... and now combining them into one and trying to help it grow s- flow seamlessly, and not just-

Just so, so that you don't have four different silos sitting under you. Exactly. And to help the staff to realize that. Okay. Because with the same, with the programming, with the departments or areas came the same s- a lot of the same em- staff.

Mm-hmm. And so I want staff to really understand now that we're part of one department. So one of the things I did shortly after I came was to just kind of... I took a few months to, um, my, I did a 30, 60, 90-day plan. Mm-hmm. And so, like in the first month, I just kinda sat back and looked in to see how things were, were working. And then at that 60-day mark, I started figuring out where can we kinda make changes and do some cross-

Mm-hmm ... cross, um, education. And then by the 90-day mark, within three months in, then I had totally set up, um, a new, um, structure for the department where I kinda moved some people around. Mm-hmm. Because I want folks to feel like they are now part of this larger department. You know your area really well because that's where you, the area you came from and you were always working there.

Right. So maybe now I'm gonna pull you out of neighborhoods and I got you working with 311 to do some of that cross-training. So I think that, that started out as a challenge, but I think now we're, we're actually kinda getting that flow and people are saying, "Okay, we are the Department of Neighborhoods. We're not just Neighborhood Pride, or we're not just 311. We're the Department of Neighborhoods." Are you facilitating that at sort of an upper level of the department as well, where you have, you know, the person that's in charge of the Community Relations Commission and the person that's in charge of Neighborhood Pride, and you guys are all sort of getting together and saying, "Okay, what are you dealing with, and what's, what all is going on right now?" Exactly. So the, so e- you're exactly right. And we do that in our management team meetings-

Okay ... which we do every Monday. And so each of my, um, in my leadership team, each one of them is responsible for a particular area. Mm-hmm. And I made sure that they are not responsible for the area they had before.

Smart. And so, um, they're really get... I mean, some of them are kind of like, "Ah, I'm not sure I wanna do that." But I was so comfortable before. Right.

But when I came in and I, I talked to each of my leadership team and I said, "You know, what have you been doing? And professionally, what kind of things do you want to do? What do you wanna learn? What, what opportunities do you wanna have?" Mm-hmm. And so I took all that into consideration when we made the, when I made those, we made those changes. Mm-hmm.

And so far it's working out really well. Um, in terms of one of the other big things that I wanna see, I'm really focused on getting young people involved in civic engagement and the civic engagement process. Mm-hmm. If you look at our area commissions, the average age of an area commission member is like early 60s. Okay.

And so nothing against our seasoned citizens. I'm not far from that. That's a good way of putting it. But I wanna make sure that we get our young people involved. We have young people that are moving back into areas that they grew up in. Mm-hmm.

How do they get engaged? How do they... And, and there's a, and not only how do they get engaged, but there's a different way of thinking. Mm-hmm. I mean, and I look at my own kids. When I look at millennials and then I look at my husband and I- Mm-hmm

... we think differently and we do things differently. Mm-hmm. And so think about that in terms of civic engagement process or any other type of, you know, volunteer committees. You know, old school was we needed to put out a newsletter, and we needed to print that newsletter, and we need to deliver that newsletter to everybody's door. And there's an assumption that everyone reads it.

That everyone's gonna read that newsletter. Right. Now it's like when you wanna get young people involved, it's like, eh, maybe not a newsletter. Let's tweet it. Right.

Let's put it on Facebook. Let's, you know. So all kinds of different things, and so I'm really focused around how do we bridge that gap. Because af- pretty soon, those folks that are current area commissioners, they're gonna get tired of doing that. Right. And they need to be able- Well, and it's a lot of work.

It truly is. Yeah. It truly is. And they need to be able to have someone to pass the baton to. Mm-hmm.

And so my, one of the, the big focuses for our department is looking at everything we do with a lens of how do we bring in that next generation To be able to pass the baton. And so I think- And is it really sort of like when you're in neighborhoods sort of planting those seeds of like the person, you know, the millennial that actually does show up to the mayor on Thursday night at a neighborhood pride thing, you kind of pull them aside and you're like, "Are you aware of your area commission and what it does?" Exactly. That's it exactly. Okay.

Or that m- young person that starts coming to the area commissions to talk to, I work, and that's where my neighborhood liaisons come in. Mm-hmm. To work with their area commission chairs and the folks on the commission say, "You know, we really wanna make sure we get this person engaged. So don't just sit them off to the side and discount their ideas." Mm-hmm.

"Let's get them engaged because two, three years from now, you may not wanna be doing this anymore." Right. And if you're not grooming anybody to come and take that, you know, take that over, th- You're gonna feel guilty and stay.

You're gonna feel guilty and then I think- And you're gonna be burned out. Exactly. Right.

And then that's when you see some of that growth or stagnation- Mm-hmm ... I think in, in neighborhoods. And so I'm very, very focused on, on this getting young people involved, getting young people at the table. And there are a lot of different, there are some communities that are really good about that and have, and I know y- you mentioned Milo Grogan. Mm-hmm.

They have a lot of new housing there- Mm-hmm ... which draws younger people. And so that's an area where we have a couple, several young people that have, are on the area commission, very vocal, very, I mean, and it's, you really start to see the difference that they make- Mm-hmm

... and how things, you know, how they can shape things. And they're stepping up. Yeah. Exactly. Exactly. Given that you worked in the Coleman administration and now you're working in the Ginther administration, those two gentlemen obviously worked very closely together given that Ginther was the president of council before. What differences do you see in the administrations? Good, bad, or indifferent?

You know, I- They are obviously very different people. Very different people. Mm-hmm.

But I, I think the focus is still the same- Mm-hmm ... on making Columbus the best Columbus it can be. And so that's kind, I mean, really, I mean, that's kinda what I see. I, I see, you know, two individuals that come in very different- Mm-hmm

... very different thinking. But- And different ways of doing things. Different ways of doing thing, but still focused on Columbus, focused on assembling a really good team of strong people- Mm-hmm

... who can deliver and carry out their vision and, yeah, I mean, it's, it's, it's, it's kinda scary. They're, they're more alike than they're different. I can certainly see that. In terms, you know, in terms of their focus on the city. Great.

Definitely. Well, again, thank you so much for your time today. You're welcome. Looking forward to talking to you again.

Thank you. Thank you for listening to Confluence Cast, presented by Columbus Underground. Again, you can get more information on what we discussed today in the show notes for this episode at theconfluencecast.com. Please rate, subscribe, share this episode of The Confluence Cast with your friends, family, contacts, enemies, your favorite department head. If you're interested in sponsoring The Confluence Cast, get in touch with us. We can be reached by email at info@theconfluencecast.com. Our theme music was composed by Benji Robinson. I'm your host, Tim Fulton. Have a great week.

Transcript8,343 words

Tim Fulton Ladies and gentlemen, welcome to the Confluence Cast presented by Columbus Underground. We are a weekly Columbus-centric podcast focusing on the civics, lifestyle, entertainment, and people of our city. I'm your host, Tim Fulton. This week, I sat down with the director of the Department of Neighborhoods for the city of Columbus, Carla Williams Scott. Now almost a year into her position at the new department, Ms. Williams Scott and I discuss the various functions of the department, the impetus for it, and what opportunities she sees in the diversity of our city's neighborhoods and the disparity between them. You can get more information on what we discussed today in the show notes for this episode at theconfluencecast.com. Also, the Confluence Cast is now on Patreon. Find out how to support this podcast on our website, again, theconfluencecast.com, or at patreon.com/confluence. The Confluence Cast is sponsored by Kepri, a full-service mobile and web development company specializing in design and programming services. Defined through skill and innovation, Kepri works with their clients to create user-centric, technology-based products that innovate. Kepri provides complete technology solutions with a solid strategy to meet your goals and grow your brand. See examples of their work and explore what Kepri can do for your big ideas at kepri.com. Enjoy the interview. Sitting down here with the director of Department of Neighborhoods in the city of Columbus, Carla Williams Scott. Ms. Williams Scott, how are you?

Carla Williams Scott I'm great. And how are you today?

Tim Fulton I'm doing well.

Carla Williams Scott Good.

Tim Fulton Thank you for asking. First of all, give us the elevator pitch. What is the dep- the newly formed Department of Neighborhoods?

Carla Williams Scott Department of Neighborhoods is the best department in the city of Columbus.

Tim Fulton Mm.

Carla Williams Scott We are a new department. We've been effective since July of 2016, and, um, it's a combination of areas that were formerly housed in other departments and then one standalone department. So the Department of Neighborhoods comprises the commu- the former Community Relations Commission, which was a standalone department that did diversity training focused on discrimination complaints and other kinds of initiatives around, uh, working with our New Americans program. Um, so that, that's one.

Tim Fulton And I'm... And we will dial down into each of these later as well because I think the Community Relations Commission specifically, they actually are pretty empowered to make recommendations to council in terms of how the city should be representing itself in actual diversity cases, right?

Carla Williams Scott To some degree.

Tim Fulton Okay.

Carla Williams Scott To some degree. We make recommendation, not necessarily to council-

Tim Fulton Okay

Carla Williams Scott ... but to the work with the city attorney's office.

Tim Fulton Got it.

Carla Williams Scott And then they determine from there kinda where, where those cases go.

Tim Fulton Gotcha. Up next in the department.

Carla Williams Scott And then we have the, um, 311 customer service call center, which is now housed in the Department of Neighborhoods. It was formerly housed in public service. And then we have the neighborhood program, which it, it comprises the neighborhood liaisons and the Neighborhood Pride Program. So all of those efforts make up the Department of Neighborhoods.

Tim Fulton Great. And you guys have some oversight over the actual neighborhood commissions as well. Is that correct?

Carla Williams Scott Yes, we do. So each of our area, um, our neighborhood liaisons, uh, we're divided up into quadrants of the city.

Tim Fulton Okay.

Carla Williams Scott And so each of those neighborhood, um, liaisons are responsible for being, I guess for lack of a better term, the staff liaison-

Tim Fulton Okay

Carla Williams Scott ... to the area commissions. They're housed in our Neighborhood Pride Centers. Uh, we have a Near East Pride Center, a Far East Pride Center, a West Pride Center, South Pride Center, and a North Pride Center. And so we take the, the city map-

Tim Fulton Mm-hmm

Carla Williams Scott ... and divide it into quadrants, and then the area commissions, um, are kinda tucked with each of one of those neighborhood liaisons.

Tim Fulton Gotcha. Talk about the goal for the department in general, why it was formed. What was the impetus for it?

Carla Williams Scott The impetus, I think as you've heard our mayor has said, his top three priorities of his administration are neighborhoods, neighborhoods, and neighborhoods.

Tim Fulton Mm-hmm.

Carla Williams Scott Hence, the Department of Neighborhoods. And what we're looking at is some of our neighborhoods have not enjoyed the prosperity, um, in the city as some of, some of our other neighborhoods. And so we want to take this opportunity to kinda, number one, service that liaison between city government and our residents, and then two, to be able to really focus on some of those neighborhoods that again, as like we said, have not enjoyed, um, some of the prosperity as some of our other neighborhoods have.

Tim Fulton I don't quite know how to answer this question, but I'm gonna ask it. What do you think caused that disparity in what those neighborhoods are experiencing?

Carla Williams Scott You know, I think, I think, Tim, I think it's a lot of things. I think part of it might have been just the actual boundaries of what actually created neighborhoods. Um, there's the economic development component to when you create a neighborhood, are there actually jobs in the vicinity to help the neighborhood thrive and prosper?

Tim Fulton Mm-hmm.

Carla Williams Scott And not being, I'm not a Columbus native, but, um, I've talked to many folks who are Columbus natives, and in particular, f- one of the things people have said is the, um, the expansion of the, of the freeway.

Tim Fulton Mm-hmm.

Carla Williams Scott That I-70 Came right through the Near East Neighborhood and really kinda divided the neighborhood. So I think those kinds of things over time have kinda led to kinda that, I don't wanna say breakdown-

Tim Fulton Mm-hmm

Carla Williams Scott ... but what we've seen where some neighborhoods have not really enjoyed in that prosperity. Because if you do, if you have that cutoff, then there's no economic development, there's no major employer, and all of those things you need to have a neighborhood to be able to thrive and prosper.

Tim Fulton Well, and not to put words in your mouth, but I think it's not necessarily that you're ignoring it, but you're not focusing on what the impact of those things have been. I've certainly, having lived for a short period of time in the Milo Grogan neighborhood, that's certainly, you know, that's I-71 did that there.

Carla Williams Scott Exactly. Exactly. So I think those are the kinds of things, um, that we've seen. And so again, along with prosperity comes new opportunities. I don't like to say challenges. I say new opportunities.

Tim Fulton Well, and certainly one of the things I have written down is what are the challenges and the opportunities that you see for the department? Talk about your background a little bit and how you got here.

Carla Williams Scott I have so, um... I was with the city for 12 years-

Tim Fulton Mm-hmm

Carla Williams Scott ... um, under the former administration, and I started out, I came to the city, um, as the deputy director in the Community Relations Commission. So I worked very closely with the Community Relations Commission, with our, um, doing the diversity training, working with our discrimination complaints, and all of the kinds of programs that were then housed under the Community Relations Commission. Um, from that time, um, I spent four years in community relations.

Tim Fulton Mm-hmm.

Carla Williams Scott Then I spent two years in the mayor's office under former Mayor Coleman-

Tim Fulton Mm-hmm

Carla Williams Scott ... um, as a, a community affairs outreach.

Tim Fulton Okay.

Carla Williams Scott And so had the opportunity to really see the city from kinda, I call it, the bird's-eye view. It's, it's different being in a department than being in the mayor's office. Then you're working with all of the departments.

Tim Fulton You're seeing it all, right.

Carla Williams Scott So I had that opportunity, then, um, left the mayor's office and went to the Department of Development. In Development, I was actually, um, an assistant director there and was responsible for legislation, contracts, and neighborhood services.

Tim Fulton Hmm.

Carla Williams Scott So-

Tim Fulton Sounds, sounds like you kinda lined everything up for this, this role.

Carla Williams Scott I didn't do it, but it kinda happened that way.

Tim Fulton Mm-hmm.

Carla Williams Scott And, and I say to, um, my, my current boss, um, Mayor Ginther, that this is my dream job.

Tim Fulton Excellent.

Carla Williams Scott Everything that I've done up until this point has actually, like you said, kinda led me here. Um, I didn't plan it that way, but that's so, that's kinda how it happened. So all of the areas that are now in the Department of Neighborhoods-

Tim Fulton Mm-hmm

Carla Williams Scott ... I have currently either worked in and/or supervised, um, in, with the exception of the 311 customer service call center. So-

Tim Fulton Well, and that wasn't around, 'cause you spent some time at the county after the city, right?

Carla Williams Scott I did. I spent some time at the county. 311's been around, but it was just kinda getting started-

Tim Fulton Okay

Carla Williams Scott ... when I was here before. And so it started out, um, I don't know if you remember the former, it was the Mayor's Action Center, and there was, like, kind of a, a hotline for people, you know, residents to call if they had issues or concerns.

Tim Fulton Mm-hmm.

Carla Williams Scott And so the 311 customer service call center is an outgrowth of the former-

Tim Fulton Right

Carla Williams Scott ... Mayor's Action Center. And so it started out really kind of focusing on trash pickup, potholes, my streetlights are out.

Tim Fulton Right.

Carla Williams Scott Those kinds of things, which then made sense for it to be housed in public service-

Tim Fulton Mm-hmm

Carla Williams Scott ... which then is the, um, the department that, you know, does refuse pickup, street repair, and those kinds of things. But over time, as people, um, find out about 311, it has grown, and so we get all kinds of calls in, not just related to city services, but other city issues and concerns.

Tim Fulton Well, let's delve into that a little bit. What are the other things that people can do with 311?

Carla Williams Scott Um, just for example, I mean, um, fairly recently, um, in the last, um, 10 days or so-

Tim Fulton Okay

Carla Williams Scott ... we've gotten a lot of calls, um, in relation to the president's executive orders and then the city's, um, executive order that, uh, Mayor Ginther signed.

Tim Fulton Mm-hmm.

Carla Williams Scott And so, you know, people call in and/or email, a lot of it. So with 311, you can either call and talk to an operator or you can, um, go online-

Tim Fulton Mm-hmm

Carla Williams Scott ... and send your comments in. And so we've received a lot of comments around the executive order, what is the city's stance on, um, supporting or working with immigrants and, um, and refugees, and so those kinds of things. Those are some of the things that can come through 311. Give you an example. Last summer, right after I started, I'd been in my job for maybe about a month.

Tim Fulton Okay.

Carla Williams Scott And there was, I don't know if you remember, there was a huge warehouse fire out on the west, west side of Columbus.

Tim Fulton Yes.

Carla Williams Scott And housed in that warehouse were a lot of, um, hams that were to go to different-

Tim Fulton Yes

Carla Williams Scott ... I guess, stores or whatnot. Well, when the warehouse caught on fire, they lost their refrigeration, which then, and it-

Tim Fulton It smelled a little bit over there.

Carla Williams Scott It, it smelled quite a bit. And so it, it all happened right down the time when we had several 90-degree days.

Tim Fulton Mm-hmm.

Carla Williams Scott And so, you know, we were getting emails at 311 like, "Oh, my gosh, what's that, what's that odor on the west side?"

Tim Fulton Right.

Carla Williams Scott And so those kinds of things come in, and then we, that gives us an opportunity to prepare communication to, um, outreach to residents so that we can respond to them.

Tim Fulton Well, and so for something like that, though, you guys can't really solve the smell. Right. You can certainly direct refuse services to act quicker, put more resources, but that's much more a, "Hey, guys, yes, we're, you know, we're aware that there's a terrible smell-

Carla Williams Scott Right

Tim Fulton ... and we are doing our best to solve it."

Carla Williams Scott Right. We couldn't solve the smell, but what we can do is provide updates-

Tim Fulton Mm-hmm

Carla Williams Scott ... to residents. And so there were a lot of things involved in that cleanup. There were some code enforcement issues.

Tim Fulton Mm-hmm.

Carla Williams Scott There were, you know, getting things to the landfill and being able, the company being able to get things to the landfill.

Tim Fulton Mm-hmm.

Carla Williams Scott So our city workers were able to kinda serve as that bridge to kinda help speed the process up, and then we were able to give updates when residents did call in, and we can say, "We understand. We are aware of what's going on."

Tim Fulton Mm-hmm.

Carla Williams Scott "Here's how we're working with the company to get that cleaned up."

Tim Fulton And certainly not a, "Please stop calling," but you, you-

Carla Williams Scott Oh, never. No, never

Tim Fulton ... but you do wanna make sure that, you know, if you're hearing a concern over and over, you wanna make sure you address it at least from a communication standpoint.

Carla Williams Scott Exactly.

Tim Fulton Now, I wanna go back a little bit to something you said about, you know, people are calling into 311 in regards to Mayor Ginther's executive order in regards to Donald Trump's, uh, refugee and, uh, please do not email me, Muslim ban. So the website says that you guys are the gateway to government services.

Carla Williams Scott Mm-hmm.

Tim Fulton Do you view 311 and other methods that people are able to get ahold of the city, is it also the gateway to government? Because that to me seems like something that somebody would call city hall, somebody would call a council member, call the mayor's office. But do you think that people see 311 as their gateway to those elected officials, and should they?

Carla Williams Scott Um, I think, um, they should on... So first of all, in city government you have two sides-

Tim Fulton Okay

Carla Williams Scott ... administration and council.

Tim Fulton Mm-hmm.

Carla Williams Scott And so while 311 services all of the city, it's housed in a department on the administration side.

Tim Fulton Mm-hmm.

Carla Williams Scott And so if people want to... So we do get calls, um, some of the emails that come in to 311 will say, "Dear Mayor Ginther,"

Tim Fulton Mm-hmm

Carla Williams Scott ... and it's their way to reach to the mayor.

Tim Fulton Okay.

Carla Williams Scott If you've, if you think about it, the mayor's office has one receptionist and a scheduler and a couple of other people-

Tim Fulton Mm-hmm

Carla Williams Scott ... that are taking phone calls.

Tim Fulton Right.

Carla Williams Scott The 311 call center has 20 some odd people that are taking phone calls and responding to the emails. And so we do view that as the gateway into government, and calling... I mean, certainly if someone sends something in to 311, we forward it to the mayor's office through the communication chain and try to respond appropriately. Um, and people actually do call their council members.

Tim Fulton Right.

Carla Williams Scott So they would call the council office. Very seldom, I don't think, have I seen 311 calls that come in that are responding to, that want to talk to a council member. If they do, certainly we-

Tim Fulton Dear Shannon Hardin.

Carla Williams Scott I know, right. Then we would forward it to Council Member Hardin's office. Um, but mainly it's around questions or concerns regarding the mayor, the administration-

Tim Fulton Gotcha

Carla Williams Scott ... and those kinds of things.

Tim Fulton Gotcha. Great.

Carla Williams Scott Mm-hmm.

Tim Fulton Talk about the purpose of the Community Relations Commission.

Carla Williams Scott So the Community Relations Commission was established to bring civic leaders, business leaders, citizens, and elected officials together to focus around issues of ethnic, racial, and cultural diversity.

Tim Fulton Okay.

Carla Williams Scott The Community Relation Commission was also able to handle discrimination complaints that would come into the office or that came into the city, and it was mainly around, um, for residents. So if you felt you had been discriminated against either by your employer, by a business, um, then you could come in and file a complaint with us. If then moving forward, then it would go to the full commission for review.

Tim Fulton Okay.

Carla Williams Scott Then it could also go to w- we'd work with the Ohio Civil Rights Commission. So there's Community Relations Commission and Ohio Civil Rights Commission.

Tim Fulton And that sort of depends on the level and the extreme of, of the case.

Carla Williams Scott Exactly.

Tim Fulton Okay.

Carla Williams Scott Exactly. And, you know, and whether, you know, sometimes a c- discrimination complaints would come in, and certainly not to minimize them, but sometimes once we delve through and talk to both parties-

Tim Fulton Mm-hmm

Carla Williams Scott ... it's more of a personality-

Tim Fulton Right

Carla Williams Scott ... you know, um, issue-

Tim Fulton Okay

Carla Williams Scott ... or a personal issue, not so much a discrimination complaint.

Tim Fulton Okay.

Carla Williams Scott Because you could certainly take any-

Tim Fulton Well, and then-

Carla Williams Scott ... any disagreement and turn it around

Tim Fulton So let's, like any private business that, you know, opens its door to the public also reserves the right to refuse service to anyone. You can't do it based on racial, gender, age grounds, but sometimes, you know, there are neighborhood squabbles.

Carla Williams Scott Exactly. Sometimes there are squabbles, and with the Community Relations Commission, we, those, we focused on discrimination complaints for those protected classes.

Tim Fulton Okay. Talk about Neighborhood Pride and Neighborhood Liaison and, and what the function of that unit is.

Carla Williams Scott So Neighborhood Pride and the Neighborhood Liaison program is really a team of advocates that work out in the community.

Tim Fulton Okay.

Carla Williams Scott So we'll start with the liaisons. Like I said, mentioned, we have the Neighborhood Pride Centers. Those are actually physically located Throughout communities within the city.

Tim Fulton Mm-hmm.

Carla Williams Scott And so we want people to be able to have access to city government without having to come downtown.

Tim Fulton Okay.

Carla Williams Scott And so thus the reason for the Neighborhood Pride Centers.

Tim Fulton So what are the resources specifically available there?

Carla Williams Scott So within each Neighborhood Pride Center, you have the neighborhood liaison. There are, um, oftentimes, and this is during the course of a day.

Tim Fulton Okay.

Carla Williams Scott And so their community, um, liaison police officers will work out of the Neighborhood Pride Center.

Tim Fulton Okay.

Carla Williams Scott Um, code enforcement for that particular area or region works out of the Neighborhood Pride Center.

Tim Fulton Okay.

Carla Williams Scott And then the health department may have a social worker or a health worker that works in and out of the Pride Center as needed.

Tim Fulton Okay.

Carla Williams Scott And so that group of city services is right there. You know, if people have concerns or issues, they can go to the Pride Center and then be directed to where they need to go instead of saying, "Oh my gosh, do I need to come downtown? Do I need to go to this department or that department?" We try to help them in one spot and then get them... So say if you came to the Pride Center and you wanna, you have questions about, I don't know, vaccinations-

Tim Fulton Okay

Carla Williams Scott ... from the health department, you could work with the social workers and the folks from the health department to kinda let you know what the schedules are, when you need to go, what the da- hours of operation are, that sort of thing.

Tim Fulton And sometimes direct services are available in those Pride Centers.

Carla Williams Scott Exactly, sometimes if they, if, if warranted. So in some Pride Centers, like early on, we might do something like flu shots or, you know, we might offer information. And I'm thinking back when there were a couple of outbreaks, you know-

Tim Fulton Mm-hmm

Carla Williams Scott ... when people were concerned about, you know, we would always have information there, information sessions, and you could do it within the, in the Pride Centers.

Tim Fulton Okay. And is it broken down on the map of like this Pride Center services this area, or is it basically they're located f- like a rec center, they're located for convenience, and you can sort of make a choice about where you would go?

Carla Williams Scott They're located, you can go to any Pride Center.

Tim Fulton Okay.

Carla Williams Scott But there are, um, in terms of the breakouts, that's how they service the area commissions. So if you have specific concerns or issues around where you live-

Tim Fulton Mm-hmm

Carla Williams Scott ... in a particular area, it's probably best to, you know, talk with the folks in that Pride Center who then can put you in touch with the appropriate area commission. So if I lived east, I wouldn't go to the west Pride. I could go to the west Pride Center.

Tim Fulton Right.

Carla Williams Scott But the west Pride Center doesn't work with the east area, east side area commissions and so forth.

Tim Fulton Talk to me about area commissions.

Carla Williams Scott Mm-hmm.

Tim Fulton They are laid out in city code as having a specific purpose. What, what does an area commission do?

Carla Williams Scott Area commissions are kinda like a, first of all, they're, we see them as kind of an arm of government.

Tim Fulton Mm-hmm.

Carla Williams Scott But they are not government.

Tim Fulton Okay.

Carla Williams Scott They're not a city office. They're not, you know, governed by city rules and guidelines. These are all volunteers.

Tim Fulton Okay.

Carla Williams Scott They're elected. They have their own bylaws and charters. It's almost like being its own little agency without being a nonprofit or, or whatnot.

Tim Fulton Okay.

Carla Williams Scott They do get some funding from the city. So, um, each year we fund area commissions. I think it's approximately about $2,500. And that's for things to help with like postage and getting information out. Um, some use it for website design and maintenance.

Tim Fulton Mm-hmm.

Carla Williams Scott Um, those kinds of things. The area commissions really are the ears and eyes and boots on the ground in their community and kinda that liaison, that contact to City Hall. I think one of the most powerful things that the area commissions can do, and most of them do very well-

Tim Fulton Mm-hmm

Carla Williams Scott ... is, um, have a zoning committee.

Tim Fulton Okay.

Carla Williams Scott And what zoning does is help to determine how, what your community looks like.

Tim Fulton Okay.

Carla Williams Scott Determine what your co- you know, how your community is zoned. Um, when bus- when new businesses wanna come to the community, if there's a z- if they require a zoning variance, they have to go before the area commission.

Tim Fulton Okay. And that's new businesses, new developers that may be putting in residential.

Carla Williams Scott Everything.

Tim Fulton I remember just passively a planner bringing up, they were looking at plans for Wyland Park, and developers would bring in these apartment buildings with entrances on both sides, and I think it was the area commission who said to them, "We have porches here. That's important to us." And that's, you know, they recognized very specifically what defined their neighborhood.

Carla Williams Scott Exactly. And that's, that's one of the m- the key roles of the area commission is to help developers, to help business owners that, you know, that wanna come in to define what that neighborhood is. I mean, we want to spur development and economic development and growth, but we also want to make sure that, especially in s- in some cases, these individuals are not from the, from the area.

Tim Fulton Mm-hmm.

Carla Williams Scott And so we want them to understand, you're coming into a neighborhood even though you're, you know, what you're doing, you're bringing in something great, new housing, new jobs, but we want you to hear from us what our community is like, what our neighborhood is like, and what we value as residents. And so that, that's a great example.

Tim Fulton And so are the area commissions empowered to sort of stop things from happening? 'Cause they are, from my understanding, basically providing advice and consent to council, basically saying, "Yes, you should give this variance," or something like that, right?

Carla Williams Scott That's it exactly. Um, in terms of actually stopping, probably not.

Tim Fulton Okay.

Carla Williams Scott But their decisions can weigh heavy in on council. Council will ultimately vote yay or nay-

Tim Fulton Okay

Carla Williams Scott ... excuse me, on those kinds of things. But their input can weigh heavy into what council, you know, how they, you know, which way they probably go because they want to make sure that they're being also responsive to the residents. And so-

Tim Fulton Well, and especially more now, right? Because there is an administration that is so focused on neighborhoods that they want to be sure that they're listening to those voices.

Carla Williams Scott Exactly. Exactly. And you know, I mean, and this is kind of a, a made-up example, but say if it's a, you know, a totally residential area, and there happens to be a huge plot of land.

Tim Fulton Mm-hmm.

Carla Williams Scott And a developer says, "You know, hey, I'd real- I'd like to come in and put a gas station and car wash right there because I think these residents really could use a gas station and car wash."

Tim Fulton Mm-hmm.

Carla Williams Scott They'd have to get probably, probably a zoning variance-

Tim Fulton Mm-hmm

Carla Williams Scott ... because if that plot of land isn't, isn't zoned for, um, for that particular type of business.

Tim Fulton Mm-hmm.

Carla Williams Scott Then they'd have to come to the neighborhood. And while the developer can say, "I think that's a great idea, and this is what you guys really need," neighborhood's like, "Yeah, not so much." You know?

Tim Fulton "Why don't you look around the corner?"

Carla Williams Scott Right. "We don't really want a, a gas station and car wash here, but this is what we would like to see. So if you're in, you know, in the business of doing X, Y, and Z..." And so those kinds of things, um, I think, uh, provide area commissions the zoning piece-

Tim Fulton Mm-hmm

Carla Williams Scott ... is very, is key.

Tim Fulton Now, why wouldn't a commission have a zoning committee? What, what are-

Carla Williams Scott They do. They have a zoning committee, so-

Tim Fulton All of them do

Carla Williams Scott ... most all of them do.

Tim Fulton Oh, okay.

Carla Williams Scott And there's a zoning chair.

Tim Fulton Okay.

Carla Williams Scott And so they're usually, I mean, and again, like I said, they have their own bylaws and structure.

Tim Fulton Mm-hmm.

Carla Williams Scott There's usually a chair, vice chair, and then they have various committees, zoning. There may be, I don't know, communications, you know, just all kinds of different committees. But, but the zoning is what really kinda... And that, and it might be tied into a development committee.

Tim Fulton Mm-hmm.

Carla Williams Scott So a development committee would actually work with developers that are coming p- to a particular area, because not all new development requires a zoning variance.

Tim Fulton Right.

Carla Williams Scott But you still-

Tim Fulton Some of it's already a commercial area.

Carla Williams Scott Exactly. And in most cases, um, developers will still present before the area commission because they wanna make sure that they have community buy-in if they're coming in, just like e- the example you used in Weinland Park.

Tim Fulton Mm-hmm.

Carla Williams Scott While the developer's coming in and they're putting up this new, new housing and kind of, you know, spurring growth in the, in the neighborhood, that's a great idea, but they don't wanna come in, and if the, all the houses in the neighborhood are made, are shaped like circles, they don't wanna come in and build rectang, you know-

Tim Fulton Right

Carla Williams Scott ... rectangle houses.

Tim Fulton Right.

Carla Williams Scott Just, you know.

Tim Fulton Absolutely.

Carla Williams Scott Simple example, but

Tim Fulton Yeah. No, it's fitting. And not all areas of the city are covered by area commissions, but you guys very prominently, up on the Department of Neighborhoods website link to here's how this gets started if you were interested in doing that.

Carla Williams Scott Exactly. And we have a couple. Um, we have a new area commission that's going through the process now. I believe they're far west.

Tim Fulton Okay.

Carla Williams Scott And so you're, you're right, Jim. Not all areas are c- are covered by an area commission, but then, so there's area commissions-

Tim Fulton Mm-hmm

Carla Williams Scott ... then there are civic associations-

Tim Fulton Okay

Carla Williams Scott ... and block watches-

Tim Fulton Okay

Carla Williams Scott ... that go down. So if y- some area may not be covered by a area commission, but they have a very active civic association.

Tim Fulton Okay.

Carla Williams Scott And a civic association is a much smaller area. Usually, if there's an area that is covered by an area commission, the civic association has representatives on the area commission.

Tim Fulton Yes, and-

Carla Williams Scott So there's that complete tie-in.

Tim Fulton Yes. For those of, that have listened to the Confluence Cast, when we had our episode on the Hilltop, we were talking to representatives from the Westgate Homeowners Civic Association.

Carla Williams Scott Exactly.

Tim Fulton Now, there are a couple of area commissions that are area commissions by name, but they also sort of are empowered differently. I'm s- thinking specifically about the Victorian Village Commission, the Downtown Commission, and then the Italian Village Commission. What's, what's the difference there?

Carla Williams Scott They are mainly focused around development issues.

Tim Fulton Okay. Specifically.

Carla Williams Scott Mainly-

Tim Fulton Okay

Carla Williams Scott ... development issues. And so when development was spurring in those particular areas, they have their own commission that kind of focuses on development. The difference between an area commission and, um, and, say, like a, a, a Victorian Village Commission or an Italian Village Commission-

Tim Fulton Mm-hmm

Carla Williams Scott ... is they're, they don't do a whole lot of work with the block watches and civic associations. They're just-

Tim Fulton They're not talking with their, you know, police liaison. They're not dealing with public safety. They're not dealing with-

Carla Williams Scott For the most part.

Tim Fulton Okay.

Carla Williams Scott For the most part, no. For the most part, they're focused on development.

Tim Fulton Okay.

Carla Williams Scott Development and zoning, I guess.

Tim Fulton Gotcha. Talk to us about the Neighborhood Pride program.

Carla Williams Scott So Neighborhood Pride is part, was also housed in development with the, um, neighborhood liaison program.

Tim Fulton Mm-hmm.

Carla Williams Scott And what Neighborhood Pride is, it's a, it is, to me, one of the best tools that we have to get out into the community. So we talk about the Department of Neighborhood kind of being that liaison between city government and the, and the neighborhoods.

Tim Fulton Mm-hmm.

Carla Williams Scott Neighborhood Pride is what I say was, is when, it's a program where we go out into the communities, um, and for one week, we, and I use the term we in a good way, bum rush the community with-

Tim Fulton Okay

Carla Williams Scott ... city services. So we'll have friendly reminders of code enforcement. We'll have service in, fixing potholes, painting fire hydrants. We'll have, uh, forestry in, cutting back trees.

Tim Fulton Okay.

Carla Williams Scott Uh, we'll have refuse doing bulk pickup. So it's kinda like, um, community beautification on steroids.

Tim Fulton But every, e- everything all at the same time.

Carla Williams Scott Right, all in one week. And so that's part of the program. And, um, it's, we're housed, we're out there for an entire week. There's a lot of interaction between the city and the residents. Uh, we have a bicycle safety program for kids. We'll have one night, um, where, uh, police and, um, fire may come in and talk about community safety.

Tim Fulton Okay.

Carla Williams Scott So there are all kinds of different things. And it's, uh, neighborhoods have to apply to be in the Neighborhood Pride program. It's really, it's community driven.

Tim Fulton Mm-hmm.

Carla Williams Scott And so that's why it's an application process, because there's a lot of work on the residents to go out and communicate what's going on during Pride Week-

Tim Fulton Okay

Carla Williams Scott ... uh, to their, you know, re- to their neighbors.

Tim Fulton Mm-hmm.

Carla Williams Scott We, during Neighborhood Pride, we select a location where we are housed there for the entire week. Usually, a lot of times, it, it'll be in maybe a church.

Tim Fulton Okay.

Carla Williams Scott That, a church in the community that will allow us to use their community hall or church basement, and we set up, and we are there for the entire week. It-

Tim Fulton And so are you depending on residents to, like, come in and grab garbage bags and come in and h- they're not painting, uh-

Carla Williams Scott No, no, no.

Tim Fulton Okay.

Carla Williams Scott They're not doing that. City services are coming out.

Tim Fulton Oh, okay.

Carla Williams Scott But during that week in where we're housed, say, for example, in the community hall of a church in that community-

Tim Fulton Mm-hmm

Carla Williams Scott Each department, each city department has a table there. So aside, you can go in, aside from, um, you know, having access to the Neighborhood Pride centers, this church could be like two doors down from you.

Tim Fulton Okay.

Carla Williams Scott And you come in that entire week and there are city, there are city representatives there all week long. One of the other neat things is every day there is a neighborhood, there's a lunch-

Tim Fulton Okay

Carla Williams Scott ... for the community. And so our staff work to get that donated through, um, we call them pride partners-

Tim Fulton Mm-hmm

Carla Williams Scott ... which are businesses in the community. So restaurants in the community, other churches in the community.

Tim Fulton Mm-hmm.

Carla Williams Scott Some people, sometimes it's a big community potluck and people are bring, bringing things in.

Tim Fulton Mm-hmm.

Carla Williams Scott And then it culminates on that Friday. Well, let me start back, go, go back a little bit.

Tim Fulton Mm-hmm.

Carla Williams Scott So on Thursday evening, we call it community pr- community night.

Tim Fulton Okay.

Carla Williams Scott And that's when the mayor comes out to that community. Residents come and they can ask all kinds of questions. Um, a lot of times, you know, people are us- taking that as an opportunity to get their voices heard.

Tim Fulton Mm-hmm.

Carla Williams Scott So sometimes there, there are complaints.

Tim Fulton Right.

Carla Williams Scott But a lot of times there are, you know, there are questions, you know, like, "Well, you know, we, we've been trying to get sidewalks in, in our neighborhood. Are we on the list to get sidewalks?" So, and all of the department directors are there that night.

Tim Fulton To be able to address it as well.

Carla Williams Scott To be able to address it.

Tim Fulton 'Cause the mayor does... It would be amazing if we had a mayor who was able to say, "Yes, your block is getting-"

Carla Williams Scott Your block is scheduled for sidewalks on September 3rd, 2021.

Tim Fulton Right.

Carla Williams Scott I don't, I don't think he...

Tim Fulton But-

Carla Williams Scott Although I think he's really smart and really good, I don't think he has that schedule in his head.

Tim Fulton I hope it's not that granular and a little bit bigger picture.

Carla Williams Scott Exactly.

Tim Fulton Uh-

Carla Williams Scott Exactly

Tim Fulton ... but that's great that they're able to sort of say, you know, "Thank- first of all, thank you so much for all the work that's been done this week," but also say, "Okay, well, here are the, the new things that-

Carla Williams Scott Right

Tim Fulton ... that are gonna happen." And I'd be interested to see now that we're a year in to the new administration, sort of how that impacts things going forward and, like, what, you know, he's hearing there.

Carla Williams Scott Mm-hmm. And that's what we're gonna use to kind of revamp Neighborhood Pride, and we call it Neighborhood Pride 2.0.

Tim Fulton Okay.

Carla Williams Scott 'Cause the program's been around for a while, and so we wanna kind of put a new spin on it now that we actually have a department that is focused on neighborhoods.

Tim Fulton Mm-hmm.

Carla Williams Scott What can we do new or different-

Tim Fulton Or additional

Carla Williams Scott ... with neighborh- or additional.

Tim Fulton Right.

Carla Williams Scott Exactly. Exactly. And that's why it, um, there's an application process and, um, neighborhoods, the residents have to be committed, so it has to be sponsored either by an area commission, a block watch, or a civic association.

Tim Fulton Okay.

Carla Williams Scott Because there's a lot of community involvement in putting on the Neighborhood Pride.

Tim Fulton And are they, in that application, are they addressing specific concerns of the neighborhood? Or is it just, "Hey, we want you to come out"?

Carla Williams Scott Mm-mm. They're ex- they're addressing specific concerns of why they think they would qualify as a good pride program. So one of the other services that w- that comes in during that week is our, um, housing department.

Tim Fulton Mm-hmm.

Carla Williams Scott They have folks that come in and work with, um, and a lot of times it's, um, older residents that may need their houses painted, may need things fixed up. How do they do that? How do, do, do they know where to go? And so we can provide them with that information that, you know, here's what the city can do to help. If not the city, these agencies or organizations can help, or you can get low or no interest loans to help fix up, you know, things at your home. And so, um-

Tim Fulton Pointing them to resources.

Carla Williams Scott Exactly.

Tim Fulton Right.

Carla Williams Scott Exactly.

Tim Fulton Talk about some of the other, in addition to Neighborhood Pride 2.0, some of the other initiatives that you're focused on right now.

Carla Williams Scott Um, so the Department of Neighborhoods also houses, um, the New Americans program. And so the New Americans program focuses on, um, making sure that we fully integrate our, um, new residents-

Tim Fulton Mm-hmm

Carla Williams Scott ... to communi- to the Columbus community. Uh, we like to say it's the Columbus way, that we're an inclusive community.

Tim Fulton Mm-hmm.

Carla Williams Scott Um, and so we also want to make sure that we have, we're able to communicate to, um, new, new folks that are coming to the community. Again, same kinds of things. Here's where city services are. Here's how we can help you. A lot of folks that come to the community, especially in terms of our refugee and immigrant community, they are very entrepreneurial.

Tim Fulton Mm-hmm.

Carla Williams Scott And so, and that's why in a lot of neighborhoods where you see folks kind of settle in, in kind of pockets-

Tim Fulton Mm-hmm

Carla Williams Scott ... you'll see a lot of, you know, businesses or stores will come up because they want, they're, they're, number one, they're entrepreneurial.

Tim Fulton Mm-hmm.

Carla Williams Scott They wanna be part of the fabric of the community that they're moving to, but they still want that taste of home.

Tim Fulton Right.

Carla Williams Scott So if I'm, you know, from, I don't know, Mexico-

Tim Fulton Mm-hmm

Carla Williams Scott ... and I'm used to eating, getting certain kinds of fruits and certain kind of vegetables-

Tim Fulton Mm-hmm

Carla Williams Scott ... I might not necessarily be able to find that in my local Kroger or Giant Eagle or Meijer-

Tim Fulton Right

Carla Williams Scott ... or whatever. But if I'm, you know, if there's a local grocer who's also from the same country that I'm from and understands the kinds of foods I like to eat, and this rest- this grocer comes up, um, you know, opens up in the community, then you kind of see then people move to that community-

Tim Fulton Mm-hmm

Carla Williams Scott ... because they have access to things that kind of give them that little piece of home. But our New Americans program, we really strive to make sure that folks feel welcome and integrated into the community. So that same grocer that opens his business, we want him to, him or her, to join the area commission.

Tim Fulton Mm-hmm.

Carla Williams Scott To join the civic, to then, you know, branch out and say, "Yep, here's what I can, here's what I can contribute, and here's what I can learn from folks that are already here." So that's one of the things that our New Americans program does, I think, and does really well.

Tim Fulton What are the ways that it does it? Is it simply outreach?

Carla Williams Scott There's outreach. We have, um, two individuals on staff. Um, so we have one person that's kind of focusing on policy-

Tim Fulton Okay

Carla Williams Scott ... around, um, New American programming funding that may come out.

Tim Fulton Okay.

Carla Williams Scott And then we have another pro- person that's focused on programs. And so how can we assist people? How can we assist not just our new immigrants and refugees, but how can we assist the mainstream community to, you know, kind of bridge that gap?

Tim Fulton Right.

Carla Williams Scott Um, a lot of times there may be- Um, friction when someone new comes into a community

Tim Fulton Well, and basically finding those opportunities for integration

Carla Williams Scott Exactly. Exactly. And so we do a lot of that. We do a lot of, um, inf- information and education. Um, one of the things that the group started before I got here, and we did just when I came on board last summer, was, uh, taking a tour, a neighborhood tour out on the Near East Side-

Tim Fulton Mm-hmm

Carla Williams Scott ... of some of our new, um, businesses, a lot from a lot of the, um, different African countries.

Tim Fulton Mm-hmm.

Carla Williams Scott There are barber shops and grocery stores and, you know, uh, just all kinds of businesses out there. And so how do we go out and talk to these folks? And then we ha- had folks from the area commission, and we're trying to build that bridge so that we can make that connection because we want folks to be civically engaged.

Tim Fulton Mm-hmm.

Carla Williams Scott Um, and so th- that, that to me is one of the best things we can do in the community, is, you know, kinda take folks out and learn and learn-

Tim Fulton Right

Carla Williams Scott ... from each other.

Tim Fulton Well, and in the end it's all about knowing your neighbors.

Carla Williams Scott Mm-hmm.

Tim Fulton Right?

Carla Williams Scott Um, e- exactly. Um, also through the, that program we've also done some diversity training-

Tim Fulton Okay

Carla Williams Scott ... for other, other organizations. Um, some organizations that may now have a large population of folks from a particular country, and they wanna know, you know, "We want to provide diversity training for our staff that's here. You know, how do we make sure that we are welcoming?" And then for the same, this group that's coming there, we'll provide diversity training for them-

Tim Fulton Mm-hmm

Carla Williams Scott ... so that, again, to build that bridge.

Tim Fulton What are the... It is a new department. It's not even a year at this point.

Carla Williams Scott Exactly.

Tim Fulton What are the, the challenges and the opportunities that you see at this point?

Carla Williams Scott I would say I think one of the challenges is just taking all these, um, separate areas-

Tim Fulton Mm-hmm

Carla Williams Scott ... and now combining them into one and trying to help it grow s- flow seamlessly, and not just-

Tim Fulton Just so, so that you don't have four different silos sitting under you.

Carla Williams Scott Exactly. And to help the staff to realize that.

Tim Fulton Okay.

Carla Williams Scott Because with the same, with the programming, with the departments or areas came the same s- a lot of the same em- staff.

Tim Fulton Mm-hmm.

Carla Williams Scott And so I want staff to really understand now that we're part of one department. So one of the things I did shortly after I came was to just kind of... I took a few months to, um, my, I did a 30, 60, 90-day plan.

Tim Fulton Mm-hmm.

Carla Williams Scott And so, like in the first month, I just kinda sat back and looked in to see how things were, were working. And then at that 60-day mark, I started figuring out where can we kinda make changes and do some cross-

Tim Fulton Mm-hmm

Carla Williams Scott ... cross, um, education. And then by the 90-day mark, within three months in, then I had totally set up, um, a new, um, structure for the department where I kinda moved some people around.

Tim Fulton Mm-hmm.

Carla Williams Scott Because I want folks to feel like they are now part of this larger department. You know your area really well because that's where you, the area you came from and you were always working there.

Tim Fulton Right.

Carla Williams Scott So maybe now I'm gonna pull you out of neighborhoods and I got you working with 311 to do some of that cross-training. So I think that, that started out as a challenge, but I think now we're, we're actually kinda getting that flow and people are saying, "Okay, we are the Department of Neighborhoods. We're not just Neighborhood Pride, or we're not just 311. We're the Department of Neighborhoods."

Tim Fulton Are you facilitating that at sort of an upper level of the department as well, where you have, you know, the person that's in charge of the Community Relations Commission and the person that's in charge of Neighborhood Pride, and you guys are all sort of getting together and saying, "Okay, what are you dealing with, and what's, what all is going on right now?"

Carla Williams Scott Exactly. So the, so e- you're exactly right. And we do that in our management team meetings-

Tim Fulton Okay

Carla Williams Scott ... which we do every Monday. And so each of my, um, in my leadership team, each one of them is responsible for a particular area.

Tim Fulton Mm-hmm.

Carla Williams Scott And I made sure that they are not responsible for the area they had before.

Tim Fulton Smart.

Carla Williams Scott And so, um, they're really get... I mean, some of them are kind of like, "Ah, I'm not sure I wanna do that."

Tim Fulton But I was so comfortable before.

Carla Williams Scott Right.

Tim Fulton Right.

Carla Williams Scott But when I came in and I, I talked to each of my leadership team and I said, "You know, what have you been doing? And professionally, what kind of things do you want to do? What do you wanna learn? What, what opportunities do you wanna have?"

Tim Fulton Mm-hmm.

Carla Williams Scott And so I took all that into consideration when we made the, when I made those, we made those changes.

Tim Fulton Mm-hmm.

Carla Williams Scott And so far it's working out really well. Um, in terms of one of the other big things that I wanna see, I'm really focused on getting young people involved in civic engagement and the civic engagement process.

Tim Fulton Mm-hmm.

Carla Williams Scott If you look at our area commissions, the average age of an area commission member is like early 60s.

Tim Fulton Okay.

Carla Williams Scott And so nothing against our seasoned citizens. I'm not far from that.

Tim Fulton That's a good way of putting it.

Carla Williams Scott But I wanna make sure that we get our young people involved. We have young people that are moving back into areas that they grew up in.

Tim Fulton Mm-hmm.

Carla Williams Scott How do they get engaged? How do they... And, and there's a, and not only how do they get engaged, but there's a different way of thinking.

Tim Fulton Mm-hmm.

Carla Williams Scott I mean, and I look at my own kids. When I look at millennials and then I look at my husband and I-

Tim Fulton Mm-hmm

Carla Williams Scott ... we think differently and we do things differently.

Tim Fulton Mm-hmm.

Carla Williams Scott And so think about that in terms of civic engagement process or any other type of, you know, volunteer committees. You know, old school was we needed to put out a newsletter, and we needed to print that newsletter, and we need to deliver that newsletter to everybody's door.

Tim Fulton And there's an assumption that everyone reads it.

Carla Williams Scott That everyone's gonna read that newsletter.

Tim Fulton Right.

Carla Williams Scott Now it's like when you wanna get young people involved, it's like, eh, maybe not a newsletter. Let's tweet it.

Tim Fulton Right.

Carla Williams Scott Let's put it on Facebook. Let's, you know. So all kinds of different things, and so I'm really focused around how do we bridge that gap. Because af- pretty soon, those folks that are current area commissioners, they're gonna get tired of doing that.

Tim Fulton Right.

Carla Williams Scott And they need to be able-

Tim Fulton Well, and it's a lot of work.

Carla Williams Scott It truly is.

Tim Fulton Yeah.

Carla Williams Scott It truly is. And they need to be able to have someone to pass the baton to.

Tim Fulton Mm-hmm.

Carla Williams Scott And so my, one of the, the big focuses for our department is looking at everything we do with a lens of how do we bring in that next generation To be able to pass the baton. And so I think-

Tim Fulton And is it really sort of like when you're in neighborhoods sort of planting those seeds of like the person, you know, the millennial that actually does show up to the mayor on Thursday night at a neighborhood pride thing, you kind of pull them aside and you're like, "Are you aware of your area commission and what it does?"

Carla Williams Scott Exactly. That's it exactly.

Tim Fulton Okay.

Carla Williams Scott Or that m- young person that starts coming to the area commissions to talk to, I work, and that's where my neighborhood liaisons come in.

Tim Fulton Mm-hmm.

Carla Williams Scott To work with their area commission chairs and the folks on the commission say, "You know, we really wanna make sure we get this person engaged. So don't just sit them off to the side and discount their ideas."

Tim Fulton Mm-hmm.

Carla Williams Scott "Let's get them engaged because two, three years from now, you may not wanna be doing this anymore."

Tim Fulton Right.

Carla Williams Scott And if you're not grooming anybody to come and take that, you know, take that over, th-

Tim Fulton You're gonna feel guilty and stay.

Carla Williams Scott You're gonna feel guilty and then I think-

Tim Fulton And you're gonna be burned out.

Carla Williams Scott Exactly.

Tim Fulton Right.

Carla Williams Scott And then that's when you see some of that growth or stagnation-

Tim Fulton Mm-hmm

Carla Williams Scott ... I think in, in neighborhoods. And so I'm very, very focused on, on this getting young people involved, getting young people at the table. And there are a lot of different, there are some communities that are really good about that and have, and I know y- you mentioned Milo Grogan.

Tim Fulton Mm-hmm.

Carla Williams Scott They have a lot of new housing there-

Tim Fulton Mm-hmm

Carla Williams Scott ... which draws younger people. And so that's an area where we have a couple, several young people that have, are on the area commission, very vocal, very, I mean, and it's, you really start to see the difference that they make-

Tim Fulton Mm-hmm

Carla Williams Scott ... and how things, you know, how they can shape things.

Tim Fulton And they're stepping up. Yeah.

Carla Williams Scott Exactly. Exactly.

Tim Fulton Given that you worked in the Coleman administration and now you're working in the Ginther administration, those two gentlemen obviously worked very closely together given that Ginther was the president of council before. What differences do you see in the administrations? Good, bad, or indifferent?

Carla Williams Scott You know, I-

Tim Fulton They are obviously very different people.

Carla Williams Scott Very different people.

Tim Fulton Mm-hmm.

Carla Williams Scott But I, I think the focus is still the same-

Tim Fulton Mm-hmm

Carla Williams Scott ... on making Columbus the best Columbus it can be. And so that's kind, I mean, really, I mean, that's kinda what I see. I, I see, you know, two individuals that come in very different-

Tim Fulton Mm-hmm

Carla Williams Scott ... very different thinking. But-

Tim Fulton And different ways of doing things.

Carla Williams Scott Different ways of doing thing, but still focused on Columbus, focused on assembling a really good team of strong people-

Tim Fulton Mm-hmm

Carla Williams Scott ... who can deliver and carry out their vision and, yeah, I mean, it's, it's, it's, it's kinda scary. They're, they're more alike than they're different.

Tim Fulton I can certainly see that.

Carla Williams Scott In terms, you know, in terms of their focus on the city.

Tim Fulton Great.

Carla Williams Scott Definitely.

Tim Fulton Well, again, thank you so much for your time today.

Carla Williams Scott You're welcome.

Tim Fulton Looking forward to talking to you again.

Carla Williams Scott Thank you.

Tim Fulton Thank you for listening to Confluence Cast, presented by Columbus Underground. Again, you can get more information on what we discussed today in the show notes for this episode at theconfluencecast.com. Please rate, subscribe, share this episode of The Confluence Cast with your friends, family, contacts, enemies, your favorite department head. If you're interested in sponsoring The Confluence Cast, get in touch with us. We can be reached by email at info@theconfluencecast.com. Our theme music was composed by Benji Robinson. I'm your host, Tim Fulton. Have a great week.